Frequently Asked Questions

Q: What is your shipping policy?

A: We offer three shipping options: Free Shipping on orders above $100, Express Shipping for $20.00 (3-5 business days), and Expedited Shipping for $45.00 (overnight). Please note that there is a 1-3 business day processing time prior to shipping.

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Q: What is your return policy?

A: We accept returns for unused and unopened products within 14 days of delivery. Please contact us to initiate a return and receive instructions for shipping the product back to us. Shipping cost for return is your responsibility. Refunds will be issued upon receipt of the returned product.

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Q: How can I contact customer service?

A: You can reach our customer service team by email at spacexotics@gmail.com

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Q: Is my personal information secure?

A: Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your information during transmission and storage. Please see our Privacy Policy for more information.

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Q: Can I cancel or modify my order?

A: We strive to process orders as quickly as possible, so please contact us immediately if you need to cancel or modify your order. We may not be able to accommodate your request if your order has already been shipped.

 

Q: What payment methods do you accept?

A: We accept payment by e-transfer. 

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Q: Do you ship internationally?

A: We currently only ship within Canada.

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Q: Can I track my order?

A: Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to monitor the status of your delivery.

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Q: Do you offer wholesale pricing?

A: Yes, we offer wholesale pricing for qualified retailers. Please contact us for more information.

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Q: What is your age verification policy?

A: We require all customers to be at least 19 years of age to purchase our products. We may request proof of age before processing an order.